Privacy Policy - How The Sora Social Handles Your Personal Data with Care and Compliance

1. Who We Are

The Sora Social is a social media management and virtual assistant service based in the United Kingdom.

Data Controller: The Sora Social
Website: sora-socials.co.uk
Email: [email protected]
ICO Registration: We are registered with the Information Commissioner's Office (ICO)

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, business name
Business Information: Company details, website URL, social media handles
Communication Data: Your enquiries, messages, and correspondence with us
Technical Data: IP address, browser type, device information (via cookies)
Marketing Data: Your preferences for receiving marketing communications

3. How We Use Your Information

We process your personal data for the following purposes:

To respond to your enquiries and provide requested information
To deliver our social media management and VA services
To send service updates and important notices
To send marketing communications (with your consent)
To improve our website and services
To comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

Consent: You have given clear consent for us to process your personal data for specific purposes
Contract: Processing is necessary for a contract we have with you
Legal Obligation: Processing is necessary to comply with the law
Legitimate Interests: Processing is in our legitimate business interests (e.g., improving services)

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

Service Providers: Trusted third parties who help us deliver our services (e.g., email providers, scheduling tools)
Legal Requirements: When required by law or to protect our legal rights
Professional Advisors: Lawyers, accountants, and insurers as necessary

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically:

Client data is retained for the duration of our contract plus 6 years (for tax and legal purposes)
Marketing data is retained until you unsubscribe or request deletion
Enquiry data is retained for up to 2 years unless you request earlier deletion

7. Your Rights

Under UK GDPR, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restriction: Request restriction of processing
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise any of these rights, please contact us at [email protected]

8. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

Essential Cookies: Necessary for the website to function
Analytics Cookies: To understand how visitors use our site

You can control cookies through your browser settings.

9. Data Security

We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal data. We are fully insured and maintain professional indemnity insurance. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

We primarily operate within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the ICO.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us & Complaints

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: [email protected]
Website: sora-socials.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached:

ICO Website: ico.org.uk
ICO Helpline: 0303 123 1113